Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it,  unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase or your order number if purchased online.


Please Note: Upon return there will be a ‘goods check’ to determine any loss of value for the product. Please see below.


To start a return, you can contact us at info@doctorscooter.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@doctorscooter.co.uk or alternativly contact us via phone on +44 (0)207 998 7374




Damages and issues

If you have received one of our products and it is damaged, none functional or is missing parts we will ask you to send pictures of the issues before returning any goods to determine the best action to take. If you would like to cancel your order, please include your order number when contacting us. If there are any issues or if the delivery is late please contact us immediately at info@doctorscooter.co.uk. Please also inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


‘Goods Check’

When returning a product for a return or a refund the scooter will need to be checked by our specialist for any loss of value. If a Loss of Value will be found we’ll need to reduce the amount we refund you in line with the cost to us of replacing that item.



Exceptions / non-returnable items

Certain types of items cannot be returned, like customised products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.


Unfortunately, we cannot accept returns on sale items or gift cards.


Eligibility

To be eligible for a refund the product must:



* Be in the same condition as at Delivery
* Contain original products that were included inside the box (This includes: the box, scooter charger, cables, manuals and any other products)
* Not have covered a distance of more than 2 miles
* Not show signs of tampering or modifying
* Not show signs of damage through miss-use


Please Note: If any of the Terms and Conditions are not met the product will not be Eligible for a Refund.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

Once a refund has been approved by the Doctor Scooter team we will refund your payment to your original payment method (i.e, card, Paypal account etc) within 14 days. Please be aware that the refund can take up to 5 days to appear in your bank account depending on who you bank with. Klarna, pay of over time, refunds may take longer as Klarna need to arrange this refund.