Refund Policy

We have a 14-day return policy from product arrival.

Returning your product because you changed your mind 

Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 14 days, and we’ll give you an exchange or refund, as long as your returned product meets our Terms & Conditions. 

Please Note: Upon return there will be a 'goods check' to determine any loss of value for the product. Please see Terms & Conditions 

Returning a faulty item

If you have received one of our products and it is damaged, none functional or is missing parts we will ask you to send pictures of the issues before returning any goods to determine the best action to take. If you would like to cancel your order, please include your order number when contacting us. If there are any issues or if the delivery is late please contact us immediately at

Terms & Conditions  

'Goods Check'

When returning a product for a return or a refund the scooter will need to be checked by our specialist for any loss of value. If a Loss of Value will be found we’ll need to reduce the amount we refund you in line with the cost to us of replacing that item.


To be eligible for a refund the product must:

  • Be in the same condition as at Delivery
  • Contain original products that were included inside the box (This includes: the box, scooter charger, cables, manuals and any other products)
  • Not have covered a distance of more than 2 miles
  • Not show signs of tampering or modifying
  • Not show signs of damage through miss-use

Please Note: If any of the Terms and Conditions are not met the product will not be Eligible for a Refund. Please also keep the Proof of Purchase in order to Process the refund.

Once a refund has been approved by the Doctor Scooter team we will refund your payment to your original payment method (i.e, card, Paypal account etc) within 14 days. Please be aware that the refund can take up to 5 days to appear in your bank account depending on who you bank with. Klarna, pay of over time, refunds may take longer as Klarna need to arrange this refund.